Frequently asked questions 

Are you still open when local or national lockdowns have been imposed?

Yes we are open and aim to ship our orders as normal

 

Can I chose a specific delivery date?

Yes you can. Simply pop your chosen date in the “Add a note” section at checkout stage. If a delivery date is not specified then delivery will usually take place within 3 days of placing an order.

 

Who do you use for shipping?

We now use DPD for the majority of our deliveries and by using DPD you are in control of taking delivery of your flapjacks.

Download the DPD app to –

  • Receive notifications on collection & overnight route

  • Confirmed 1 hr time slot to leave in a save place, deliver with neighbour or change day

 

On placing your order, please allow 2-3 days for baking and once ready your flapjacks will be delivered the next day.

DPD charge by weight so 1-5 boxes (12 flapjacks per box) to the same destination is £5.50 and then 6-10 boxes to the same destination will be £6.50.

 

Do you charge extra for delivery?

Yes, most deliveries will cost £5.50. However there may be some exceptions as DPD charge a London congestion surcharge to the following postcode areas. (W1-2, W8, W10-11, EC1-4, WC1-2, SW1, SW3, SW7, SE1, SE11, NW1 &E1)

Do you delivery to all areas of the U.K?

We can do but if you live or work in remote areas such as the Scottish Highlands, Scottish Islands, Isle of Man, Northern Ireland, Channel Islands or Isle of Scilly please get in touch before placing your order as additional charges will apply.

 

Can you include a message as they are a gift?

We can include messages at no additional charge, this can be included in “Add a note” section at checkout stage.

 

If I order today, can you deliver tomorrow?

Occasionally this may be possible, however it will depend on what time you place your order as DPD may have already collected from us. Also you may have to take substitutions as our flapjacks are made fresh & mainly made to order

 

What is the shelf life of your flapjacks?

Our flapjacks will last over 2 weeks when stored in an airtight container at room temperature and your box will be supplied with a best before date stamp.

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